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HOW IT WORKS

ON-SITE TRAINING

If you have a suitable meeting room that can be used, then we can come to you and provide the training on-site.​​​

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TRAINING IN HIGHBURY & RUSSELL SQUARE

We train out of offices in Highbury & Islington and Russell Square.  Easily commutable with both offices only a five minute walk from their respective stations. 

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Training runs from 9.15am with 9.30am start and finishes at 4.30pm.​

Lunch is provided along with tea, coffee and biscuits.​​​

TRAINING DETAILS

Training is provided in three sessions followed by a short written exam - details of which will be shared with the booking company.

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"Two years of research has evidenced that guests are more acutely aware of the experience they are receiving as a whole and are gravitating to venues that make this experience a priority" (Kim & Seo, 2023).

58% of consumers say their customer service expectations are higher than they were a year ago whilst 93% of customer service teams believe customers have higher expectations than ever before (Morgan, 2022).

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